From: Parak, Imraan
Sent: 08 May 2012
To: Franz Bottcher
Subject: Compliment from Concern
I would like to express my sincere gratitude for the personal interest you had shown is resolving the issue I had experienced with my vehicle.
As you know I purchased a new Captiva LTZ and added a few extra’s including a Towbar. However upon using the towbar for the first time fifteen months later, the electrical system did not work. I was then told that this would cost me a further R 7000.00 to fix.
Needless to say I was upset as it initially cost me about R 7000.00 to install. Upon my discussion with you, you certainly listened and understood my concerns and further assured me that you will look into this. I was further very much relieved when you mentioned that it will be replaced at no charge.
I finally manage to test it this past week end and all is working just as it should.
Once again thanks for your professionalism and customer focus. In this instance you certainly echoed the Slogan” Let us earn your trust”. It is this type of concern and interest from managers like yourself that will keep me a loyal customer to the GM Brand for years to come.
P.S Please can you pass on the mail to your superiors or else I can send to them directly as well if you provide me with an email address.