What Our Customers Say | Eagle Canyon Auto

What Our Customer's Say 

 
We believe that our level of service should speak for itself, and that our client's testimonies are the best reflection of the quality of customer care and after-sales service that you can expect to receive from us. Read more below to see what our customers have to say...
 

Good Morning Francois

I would like to personally thank you for assisting me in the repairs of my Isuzu kb 300 dc bakkie.

A few points that impressed me:

  1. I feel you went that extra mile when you personally assisted us when my bakkie experienced major gearbox problems on the 23 December 2013, by taking us back home yourself and assisting in the unloading and loading of our luggage.
  2. You gave me your personal number and got involved in the feedback process regarding damage and repairs yourself.
  3. You obviously spoke to your team members because communication from their side also improved against past experiences.
  4. The fact that you borrowed your company bakkie for me in order to continue running my business without me even needing to request it was outstanding!


Thank you again for your personal effort and the improvements from your team is also noted!

Remember customer loyalty and follow-up sales is not managed by a flashy new bakkie on the floor and a pretty blond sales lady (ok it helps!) but by what your customers experience after the sales, how their product perform and how their issues and expectations are resolved, I think your team in this regard is on the right track, let’s hope the product does the same!

Please forward this mail to the Dealer Principle and any other relevant individual.

Kind Regards



 


From: Tracey Jordaan
Sent: 01 February 2013 10:10 AM
To: Raymond Thomson
Cc: Liza Koen
Subject: Extremely Happy Customer
Importance: High

Good morning Raymond

I would just like to take this opportunity to commend Liza Koen and Gavin for their excellent customer service and for going the extra mile to assist me in purchasing an awesome little Chevy Spark.  It's not often one sees very good team work between two different departments and that in itself is commendable.  They were extremely professional, but also made me feel like part of the GM family.

These two people made my purchasing experience one of the best I have ever experienced and it made all the difference in restoring my faith and trust in the GM brand.  I hope, no correction, I know that I will continue experiencing good service from Eagle Canyon Auto GM in the years to come.

Thank you Liza and Gavin for all your hard work and professionalism and wish you both all the best and success for 2013. And I absolutely loved the personal touch when I took delivery of my vehicle yesterday.  I have never received that type of special treatment when purchasing a vehicle in my life, ever!  Well done.

I unfortunately don't have Gavin's email address and would appreciate it if you could send this message to him as well.

Kind regards

TRACEY JORDAAN

From: Parak, Imraan
Sent: 08 May 2012
To: Franz Bottcher
Subject: Compliment from Concern
 
Dear Franz
 
I would like to express my sincere gratitude for the personal interest you had shown is resolving the issue I had experienced with my vehicle.
As you know I purchased a new Captiva LTZ and added a few extra’s including a Towbar. However upon using the towbar for the first time fifteen months later, the electrical system did not work. I was then told that this would cost me a further R 7000.00 to fix.
 
Needless to say I was upset as it initially cost me about R 7000.00 to install. Upon my discussion with you, you certainly listened and understood my concerns and further assured me that you will look into this. I was further very much relieved when you mentioned that it will be replaced at no charge.
 
I finally manage to test it this past week end and all is working just as it should.
 
Once again thanks for your professionalism and customer focus. In this instance you certainly echoed the Slogan” Let us earn your trust”. It is this type of concern and interest from managers like yourself that will keep me a loyal customer to the GM Brand for years to come.
 
P.S Please can you pass on the mail to your superiors or else I can send to them directly as well if you provide me with an email address.

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